Shipping Policy
Last updated: September 2026. GardenbayEcom delivers island-wide across Singapore from .
1. Delivery Areas
We deliver to all mainland Singapore addresses including HDB flats, condominiums, landed houses, and commercial buildings across all planning areas. Restricted zone deliveries (e.g. Pulau Ubin, Jurong Island) require a custom quote.
2. Processing Time
In-stock items confirmed via PayPal checkout are dispatched within 1–2 business days. Items ordered via the inquiry path are dispatched after the quote is accepted and payment (PayPal / PayNow / bank transfer) is received. Custom-bundled bulk orders may require 3–5 business days.
3. Delivery Window
Standard island-wide delivery: 2–4 business days from dispatch. Tracking is provided via SMS and email on the day of dispatch.
4. Free Shipping Conditions
Free standard shipping is applied to all orders with a cart subtotal at or above S$120 (after any applicable member discounts). Orders below S$120 are charged a flat shipping fee of S$8.50.
5. Bulky & Heavy Items
The large terracotta planters and retractable hose reels are flagged as bulky. A S$15 bulky-item surcharge applies, and additional lift-floor fees may apply above the 4th storey without lift access. These are itemised in the quote email.
6. Delivery Attempts
Our courier will attempt delivery once. If no one is present to receive the parcel, redelivery can be arranged for an additional S$6 fee, or the parcel may be redirected to a nearby locker / collection point at no extra charge.
7. Damaged in Transit
If your parcel arrives visibly damaged, photograph the box BEFORE opening and notify us within 48 hours. We will replace the damaged item at no charge. See our Returns Policy for the full process.